Business terms
Terms and conditions of business
Last updated: 10 August 2026
1. About these terms
These terms apply when a business client engages ViewTrusts to provide property viewing, property visit, open-house, development or related sales-support services. They do not govern general use of this website, which is covered by our separate website terms.
ViewTrusts is a trading name of LValdezco Ltd, registered in England and Wales under company number 14484421. Its registered office is The Old Council Chambers, Halford Street, Tamworth, Staffordshire, England, B79 7RB. Its operating office is Tamworth Enterprise Centre, Corporation Street, Tamworth B79 7DN.
2. Business clients only
Our services are supplied to estate agencies, letting agencies, property developers, new-build sales teams, property managers and other business clients. By making a booking, the person instructing us confirms that they have authority to bind the client business.
3. Quotations and bookings
Website prices are indicative starting prices. An enquiry, provisional date or request for availability is not a confirmed booking. A contract is formed only when ViewTrusts confirms the booking in writing, including the agreed service, appointment details and price.
Any changes to the agreed scope, timing, location or access arrangements may require a revised price or booking confirmation.
4. Services and scope
We will provide the services described in the written booking confirmation with reasonable care and skill. Our role may include hosting viewings, presenting client-approved property information, supporting open houses or launches, undertaking agreed property visits and returning appointment feedback.
ViewTrusts is not acting as an estate agent, surveyor, conveyancer, financial adviser or legal adviser. We do not negotiate or agree a sale, letting or other property transaction unless a separate written agreement expressly states otherwise.
5. Property information and client responsibilities
The client must provide accurate, current and sufficiently detailed information before the appointment, including key property features, approved selling points, known access arrangements, relevant restrictions and any information needed to conduct the appointment safely and professionally.
We may answer questions using information supplied or approved by the client. We will not guess, make unsupported claims or provide specialist, legal, financial, surveying or transactional advice. Questions outside the approved information will be recorded for the client to answer.
The client remains responsible for the accuracy and legal compliance of property particulars, statements, marketing materials and instructions supplied to ViewTrusts.
6. Access, keys and property safety
The client must ensure that access instructions are complete, lawful and workable and that any required permissions, keys, codes, alarms or on-site contacts are available at the agreed time.
The client must disclose any known hazard or circumstance that could affect the safety of a representative or visitor. We may suspend or end an appointment where access is unavailable, instructions are incomplete, conditions appear unsafe or continuing would be unlawful or unreasonable.
Keys and access devices will be handled with reasonable care and used only for the agreed service. The client should not attach an address to keys unless specifically agreed.
7. Applicants and attendees
The client is responsible for confirming who may attend and for carrying out any identity, qualification, affordability, anti-money-laundering or other checks required by the client or applicable law. ViewTrusts may refuse entry or end an appointment where behaviour is threatening, abusive, unsafe or materially inconsistent with the booking.
8. Representatives and subcontracting
ViewTrusts may use suitably selected representatives or subcontractors to deliver a booking. ViewTrusts remains responsible for managing the agreed service. The client must not directly engage a ViewTrusts representative introduced through the service to avoid ViewTrusts’ fees.
9. Fees, mileage and additional costs
Travel within 15 driving miles of our Tamworth operating office is included unless the booking confirmation states otherwise. Locations beyond this area are charged at 55p per additional mile, calculated on the return journey. Parking, tolls and other location-specific charges are additional and will be agreed or notified before the booking is accepted wherever reasonably practicable.
Longer-distance, urgent, extended, multi-property or out-of-hours appointments may require a bespoke quotation. LValdezco Ltd is not currently VAT registered, so VAT is not presently added to our prices.
10. Payment
Payment is due in accordance with the quotation, booking confirmation or invoice. We may require full or partial payment before confirming or delivering a service. The client must raise any genuine invoice query promptly and pay all undisputed amounts when due.
11. Cancellations, rescheduling and non-attendance
The cancellation and rescheduling arrangements applicable to a booking will be stated in the quotation or booking confirmation. Any cancellation charge will be disclosed before the booking is accepted.
Additional charges may apply where an appointment cannot proceed because an applicant does not attend, access is unavailable, keys or instructions are missing, the property is unsafe or the client changes the agreed requirements. We will act reasonably and confirm any charge with reference to the circumstances and costs incurred.
12. Timing, delays and availability
Appointment times are estimates unless expressly agreed as fixed. We are not responsible for delays caused by traffic, severe weather, access failure, an earlier appointment overrunning or events outside our reasonable control, but we will communicate material delays as soon as reasonably practicable.
13. Feedback and outcomes
We will provide the agreed level of appointment feedback based on observations and information volunteered during or after the appointment. Feedback is not guaranteed to be complete or independently verified.
ViewTrusts does not guarantee enquiries, offers, reservations, sales, lettings, conversion rates or any other commercial outcome.
14. Confidentiality and data protection
Each party must protect confidential information received in connection with the service and use it only for the booking and related business purposes. Each party is responsible for complying with applicable UK data protection law in relation to personal information it controls.
The client must ensure that it has a lawful basis for sharing applicant, occupier, vendor, landlord, staff or other personal information with ViewTrusts. Our handling of information submitted through this website is described in our privacy policy.
15. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to the paragraph above, ViewTrusts is not liable for indirect or consequential loss, loss of profit, loss of opportunity, loss arising from inaccurate client-supplied information or a transaction not proceeding. Any specific liability arrangements agreed for a booking will be stated in the written booking confirmation.
16. Events outside reasonable control
Neither party is liable for delay or failure caused by an event outside its reasonable control. The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the effect.
17. Ending the service
Either party may end an ongoing arrangement in accordance with its written booking or service agreement. We may suspend or terminate services immediately for non-payment, unlawful instructions, material breach, unsafe conditions, abusive behaviour or conduct likely to damage ViewTrusts, its representatives or the client’s customers.
18. Complaints
Please send any complaint promptly to complaints@viewtrusts.com with the property, appointment date and relevant details. We will acknowledge it and investigate reasonably.
19. General
If any provision is found unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive it. No person other than the client and LValdezco Ltd has a right to enforce these terms unless expressly agreed in writing.
20. Governing law
These terms and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
This draft should be reviewed by a suitably qualified UK solicitor before it is relied upon as the final contractual document for the business.