Business terms

Terms and conditions of business

1. About these terms

These terms apply when a business client engages ViewTrusts to provide hosted property viewing, dedicated viewing block, bespoke property hosting or related viewing-feedback services. They don't govern general use of this website, which is covered by our separate website terms.

ViewTrusts is a trading name of LValdezco Ltd, registered in England and Wales under company number 14484421. Its registered office is The Old Council Chambers, Halford Street, Tamworth, Staffordshire, England, B79 7RB. Its operating office is Tamworth Enterprise Centre, Corporation Street, Tamworth B79 7DN.

2. Business clients only

Our services are supplied to estate agencies, letting agencies, property developers, new-build teams, property managers and other business clients. By making a booking, the person instructing us confirms that they have authority to bind the client business.

3. Quotations and bookings

Website prices are indicative starting prices. An enquiry, provisional date or request for availability isn't a confirmed booking. A contract is formed only when ViewTrusts confirms the booking in writing, including the agreed service, appointment details and price, and full cleared payment has been received.

Any changes to the agreed scope, timing, location or access arrangements may require a revised price or booking confirmation.

4. Services and scope

We'll provide the services described in the written booking confirmation with reasonable care and skill. Our role may include hosting pre-arranged viewings, presenting client-approved property information, covering consecutive pre-booked appointments and returning appointment feedback.

The agreed service doesn't include estate-agency, surveying, conveyancing, financial-advice or legal-advice services. ViewTrusts doesn't advertise or market properties, source or qualify buyers, handle initial buyer or tenant enquiries, arrange introductions, negotiate, receive offers, agree or progress a sale, letting or other property transaction.

The service is limited to appointments already arranged by the client or its appointed estate agent. ViewTrusts doesn't decide whether an buyer may attend and doesn't establish a business relationship with a buyer on the client’s behalf.

5. Property information and client responsibilities

The client must provide accurate, current and sufficiently detailed information before the appointment, including key property features, approved property information, known access arrangements, relevant restrictions and any information needed to conduct the appointment safely and professionally.

We may answer questions using information supplied or approved by the client. We won't guess, make unsupported claims or provide specialist, legal, financial, surveying or transactional advice. Questions outside the approved information will be recorded for the client to answer.

The client remains responsible for the accuracy and legal compliance of property particulars, statements, marketing materials and instructions supplied to ViewTrusts.

6. Access, keys and property safety

The client must ensure that access instructions are complete, lawful and workable and that any required permissions, keys, codes, alarms or on-site contacts are available at the agreed time.

The client must disclose any known hazard or circumstance that could affect the safety of a representative or visitor. We may suspend or end an appointment where access is unavailable, instructions are incomplete, conditions appear unsafe or continuing would be unlawful or unreasonable.

Keys and access devices will be handled with reasonable care and used only for the agreed service. The client shouldn't attach an address to keys unless specifically agreed.

7. Buyers and attendees

Before instructing ViewTrusts, the client must arrange the appointment, approve the named buyer or registered attendee and complete all identity, qualification, affordability, anti-money-laundering, sanctions and other checks required by the client or applicable law. This applies whether those responsibilities are handled by the client itself or by its appointed estate agent or other regulated provider. ViewTrusts may refuse entry or end an appointment where behaviour is threatening, abusive, unsafe or materially inconsistent with the booking.

The client remains responsible for property particulars, material information, consumer-protection obligations, buyer communications, offers, negotiations, reservations and every aspect of the transaction. A client mustn't instruct ViewTrusts to perform regulated or transactional work outside the agreed hosted-viewing scope.

8. Representatives and subcontracting

ViewTrusts may use selected representatives or subcontractors to deliver a booking. Before assignment, representatives must have their identity verified, relevant work history or references assessed, and agree to confidentiality, data-handling, conduct, key-handling and approved-information requirements. Right-to-work status will be checked where legally required. ViewTrusts remains responsible for managing the agreed service.

The client mustn't directly engage a ViewTrusts representative introduced through the service to avoid ViewTrusts’ fees.

ViewTrusts carries public liability insurance up to £10 million. Evidence of current cover is available to instructing business clients on request.

9. Fees, mileage and additional costs

Our current website guide prices are £39 for one single viewing of up to 60 minutes and £180 for a dedicated viewing block from 9.30am to 4.30pm. Bespoke property hosting is quoted individually. The written quotation and booking confirmation state the price that applies to each instruction.

Each single viewing or dedicated day booking includes up to 20 total travel miles. Mileage is measured from the initial key collection location, through all scheduled viewing locations, to the final key drop-off location. Any mileage above 20 miles is charged at 55p per additional mile. Where no key collection is required, mileage is measured from the first viewing location to the final viewing location. Parking, tolls and other location-specific charges are additional. All applicable charges will be confirmed before payment.

A £10 evening supplement applies to each single viewing appointment beginning after 5pm. Longer-distance, urgent, extended, multi-property or other out-of-hours instructions may require a bespoke quotation. LValdezco Ltd isn't currently VAT registered, so VAT isn't presently added to our prices.

10. Payment

Full payment is required before a booking is confirmed. An appointment, representative or date isn't secured until cleared payment has been received. The client must raise any genuine invoice query promptly and pay all undisputed amounts when due.

Dedicated viewing blocks and bespoke property hosting must be paid for in full before the reserved time can be used. Mileage outside the included area, parking, tolls, additional time, hospitality, extra staffing and other agreed costs aren't included unless confirmed in writing. The number of appointments possible within a dedicated viewing block depends on property locations, appointment lengths, access and travel time. The included 20-mile allowance applies to the dedicated day booking as a whole, not separately to each appointment.

11. Cancellations, rescheduling and non-attendance

A client may cancel or request to reschedule a standard appointment by notifying ViewTrusts in writing. Where at least 48 hours’ notice is received, the client may choose a refund or one transfer to another available date. Where between 24 and 48 hours’ notice is received, 50% of the booking fee is payable. Where less than 24 hours’ notice is received, the full booking fee is payable.

The full booking fee is payable where a buyer doesn't attend, the appointment can't proceed because access is unavailable, keys or instructions are missing, the property is unsafe, or the client changes the agreed requirements with less than 24 hours’ notice.

Dedicated viewing blocks, bespoke hosting and development bookings may have different cancellation terms because representative time or third party services may be reserved for longer periods. Any different terms will be stated in the quotation before payment.

12. Timing, delays and availability

Appointment times are estimates unless expressly agreed as fixed. We aren't responsible for delays caused by traffic, severe weather, access failure, an earlier appointment overrunning or events outside our reasonable control, but we'll communicate material delays as soon as reasonably practicable.

13. Feedback and outcomes

We'll provide the agreed level of appointment feedback based on observations and information volunteered during or after the appointment. Feedback isn't guaranteed to be complete or independently verified.

ViewTrusts doesn't guarantee enquiries, offers, reservations, sales, lettings, conversion rates or any other commercial outcome.

14. Confidentiality and data protection

Each party must protect confidential information received in connection with the service and use it only for the booking and related business purposes. Each party is responsible for complying with applicable UK data protection law in relation to personal information it controls.

The client must ensure that it has a lawful basis for sharing buyer, occupier, vendor, landlord, staff or other personal information with ViewTrusts. Our handling of information submitted through this website is described in our privacy policy.

15. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the paragraph above, ViewTrusts isn't liable for indirect or consequential loss, loss of profit, loss of opportunity, loss arising from inaccurate client-supplied information or a transaction not proceeding. Any specific liability arrangements agreed for a booking will be stated in the written booking confirmation.

16. Events outside reasonable control

Neither party is liable for delay or failure caused by an event outside its reasonable control. The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the effect.

17. Ending the service

Either party may end an ongoing arrangement in accordance with its written booking or service agreement. We may suspend or terminate services immediately for non-payment, unlawful instructions, material breach, unsafe conditions, abusive behaviour or conduct likely to damage ViewTrusts, its representatives or the client’s customers.

18. Complaints

Please send any complaint promptly to hello@viewtrusts.com with the property, appointment date and relevant details. We'll acknowledge it and investigate reasonably.

Urgent appointment matters may also be reported by telephone on 07426 737535.

19. General

If any provision is found unenforceable, the remaining provisions continue in effect. A delay in enforcing a right doesn't waive it. No person other than the client and LValdezco Ltd has a right to enforce these terms unless expressly agreed in writing.

20. Governing law

These terms and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

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This draft should be reviewed by a suitably qualified UK solicitor before it's relied upon as the final contractual document for the business.